It doesn't include physical damage caused by outside forces e. Your replacement options are based on how long it's been since you purchased the device and if you have equipment protection.
Damaged Device Fee FAQs | Verizon Wireless
Damage includes any kind of physical harm caused to your device by outside forces, such as a cracked screen or water damage. Your replacement options are based on whether or not you have insurance: This list includes the most common situations that may occur with a device. If you find yourself in a unique situation not listed above, please visit our Troubleshooting Assistant page for further assistance.
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Manufacturing Defect A manufacturing defect is something that's wrong with the device itself e. Less than 1 year since purchase The device will be replaced at no cost.
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If it's been more than 15 days since purchase, it'll be replaced with a Certified Like-New Replacement a like unit or one of comparable quality. To verify your eligibility, call from a phone other than the one you're experiencing a problem with toll-free from a landline phone or visit a Verizon Wireless store. Your device will be replaced with a Certified Like-New Replacement at no cost a like unit or one of comparable quality. To verify your eligibility, click the Chat with us button at the bottom, right corner of this page to chat with one of our representatives, or visit a Verizon Wireless store.
Florida residents aren't eligible for Extended Warranty. After your warranty expires, you can file a claim with Asurion according to the damaged device section below. Standard deductible charges apply.
Damaged Device Fee FAQs
If you aren't enrolled in one of the protection programs listed above, you can buy: A Certified Pre-Owned Replacement device if you haven't purchased one in the past 12 months Call from a phone other than the one you're experiencing a problem with toll-free from a landline phone or visit a Verizon Wireless store to verify your eligibility.
A new device at retail cost Note: File a Claim If your device is lost, stolen or damaged , you can file a claim on Asurion's website or by calling If your device has a manufacturer's defect , call Verizon at If your device experiences a defect after the warranty expires, it won't be covered. Eligibility To be eligible for Wireless Phone Protection, you must enroll within 30 days of one of the following: If Equipment Protection is listed under the Get Products tab, and you can select Wireless Phone Protection from the dropdown, you're eligible to enroll.
Pricing Wireless Phone Protection costs: If you file a claim, you'll also need to pay a deductible.
Total Mobile Protection Multi-Device
You can cancel your coverage at any time and receive a pro-rated refund of your monthly fee. File a Claim If your device is lost, stolen or damaged, you can file a claim on Asurion's website or by calling With Extended Warranty, you get a replacement if your device experiences a defect after the manufacturer's warranty expires.
- Equipment Protection Insurance FAQs | Verizon Wireless?
- Equipment Protection / Insurance FAQs.
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If your device is lost, stolen or damaged, it won't be covered. If Equipment Protection is listed under the Get Products tab, and you can select Extended Warranty from the dropdown, you're eligible to enroll.
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There's no deductible if you file a claim. If you cancel within the first 30 days and haven't filed a claim, you'll receive a full refund. File a Claim If your device experiences a manufacturer's defect, call Verizon at These are the other equipment protection options available: Purchase a new device and activate it on a new or existing line Bring your own device that meets the following criteria: Is fully functioning, without damage including cracked screens and free of defects Isn't lost or stolen Is activated on a new line not an existing line You can also enroll during an open enrollment period.
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